CRM Analyst

Welcome to Weirdstuff!

We are on a mission to build the best and biggest full-cycle health and beauty company in Africa, with a focus on unparalleled speed and service. As a key player in the highly competitive e-commerce and affiliate marketing industry, we offer a wide range of health and beauty products to our customers in emerging markets. Our success is largely driven by our strategic partnerships with affiliate networks, which serve as our primary channel for attracting new leads. We are seeking a talented CRM Analyst to help us drive our customer engagement and retention strategies forward.

What you will do:

• Develop, execute and optimize our customer engagement and retention strategies through our CRM system
• Analyze and optimize our Call Center and Delivery departments through the CRM system
• Create and implement customer segmentation and targeted marketing campaigns
• Monitor and analyze customer data to identify trends and create actionable insights
• Collaborate with cross-functional teams to develop and implement CRM initiatives

What we expect from you:

• Bachelor’s degree in Marketing, Business Administration or a related field
• Strong analytical skills and experience with data analysis tools
• Experience working with CRM platforms and optimizing Call Center and Delivery departments
• Ability to work collaboratively with cross-functional teams
• Excellent communication skills and attention to detail

What we offer:

• Competitive salary and benefits package
• Opportunities for professional development and growth within the company
• A dynamic and supportive work environment that values work-life balance
• Access to the latest technology and tools to help you succeed
• The chance to work with a talented team of professionals who are passionate about what they do

Join us at Weirdstuff and become a key player in our mission to deliver high-quality health and beauty products to emerging markets while providing exceptional customer experiences!